Regulations & Complaints Policy

Adhering to car regulations for body repairs

Here at J&C Autos we follow the car regulations set by the NBRA (National Body Repair Association). So, you can rest assured, knowing that you will receive the highest standard of service. We provide car body repairs for customers from Berkshire and South Buckinghamshire.
Contact
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Provision of Service Regulations

Name: J&C Autos
Service: Motor Vehicle Bodywork Repairers
Postal address: Unit 3, Priors Way, Maidenhead, Berks, SL6 2HP
Telephone: 01628 624424
Fax: 01628 770508
VAT number: 874 2691 91

Regulating body: NBRA (National Body Repair Association)

General terms and conditions: A letter of engagement accompanied by our standard terms and conditions will be provided at the start of any contract for works.

Applicable law: Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference, concerning the service and any matter arising from it.

Work Guarantees: All works guaranteed for 3 years from date of completion. Your statutory rights are not affected by our guarantee.
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Complaints Policy

We always endeavour to provide the best service to our customers. However, on rare occasions, we recognize that there may be times where our customers may not be completely satisfied. To ensure we are able to put things right, please read our complaints procedure below.

Please inspect the work to ensure everything has been done. In the unlikely event there is anything you are not satisfied with, please contact us as soon as you can in order that we can rectify the problem as soon as we can. Either call us on 01628 624424 or write to us at J&C Autos, Unit 3, Priors Way, Maidenhead, Berks, SL6 2HP or email us at enquiries@jandc.co.uk and we will respond as soon as possible.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted Traders in the first instance on 0333 241 3209
"First class, professional and competitive service. I agreed to pay for repairs to a third party's car after an accident involving my son. The third party went to J&C Autos for a quotation. I was concerned the garage might take advantage of the situation knowing it was an insurance job, and to avoid being ripped off, I wanted the repairs to be carried out by my own mechanic. However, when I checked out J&C Autos's price with my mechanic and another local garage, neither could beat J&C Autos. J&C Autos dealt with the repair swiftly and professionally."- Peter Bottomley
Looking for a car body repair service that follows NBRA regulations? Call us now on
01628 624 424
We serve customers from across South Buckinghamshire. 
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